I was frustrated because I had appts and the provider explained they run an urgent care. I arrived by 1:45 and was in a room by 2:05. I thought I’d be in a room quickly since my appt was 30 min prior but it was obvious I wasn’t going to be seen soon. I arrived at 11:15 and eventually was told I needed to have her COVID tested. My daughter had croup but wasn’t improving so I made an appt at 11:30. Please take these steps into consideration to help the public and their location run smoothly. I don’t understand why forms couldn’t be ready and administered, collect all the necessary documentation and payment all at once and be ready with the next and next step.
The girls were friendly but all the walking in and out and having me wait in my car was torturous to see. Teleported with a doctor one hour and 20 minutes after my arrival, and finally got the test done, one hour and 30 minutes after my arrival. They took my medical cards one hour after my arrival, they took my payment, one hour and 10 minutes after my arrival. They gave me the forms 40 minutes after my arrival. They explained what needed to get done but didn’t start the process right away. My appointment was at 1pm, I arrived at 12:30 and it took a long time with the process. I feel that this medical place isn’t organized. I needed to get Covid tested because I came in contact with someone that tested positive. But April took care of us and we got our tests some so all was forgiven. She made me forget I was mad and had lost so much time during the day that I even missed a important meeting. She sprung into action and my experience was amazing she walked me through every step and hadbme drive to her location and text them soon as I arrived she did mine and my daughters PCR covid test and had a little to no wait time. A young lady by the name April answered the phone I explained my experience and I was returning for my test but had to double check. So I decided to go eat and return after 5:30pm but called first to make sure someone would take me.
Then I got a call asking if I got my covid test and they expressed that the person who does testing bad just left and if not could I return between 5:30-8:40pm. Checked in with staff upon my arrival at 3:15pm. I followed instructions and waited in my car. Nearly 60% of the company's 1,400 test sites across the country, including 81% of sites in California, are in counties that serve communities with the greatest need for support, as measured by the Centers for Disease Control and Prevention's Social Vulnerability Index.My first experience was terrible. The nearly 200 additional test sites opening across the country this week are among the more than 1,400 locations CVS Health has opened since May and expand the company's testing capacity to more than 1.5 million tests per month, subject to availability of supplies and lab capacity, according to President and CEO Larry J.
The opening of additional test sites on Friday adds to the 107 locations previously opened statewide, including 12 in Riverside County. MURRIETA, CA - CVS Health announced Thursday it is expanding its COVID- 19 no-cost testing program by adding 35 more test sites at select CVS Pharmacy drive-thrus across California, including another location in Southwest Riverside County, amid a surge in new coronavirus cases.
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